Frequently Asked Questions

1. Do I have to pay or book to get in?

It's free to enter Underbelly Festival, so you can sit and enjoy a drink in the sunshine and some delicious street food at your leisure!

You do not need to book a table or time slot to enter.

We have ticketed shows on offer in our Spiegeltent. Visit our on-site Box Office or buy tickets online!

2. What are Underbelly Festival's opening times?

Please check back soon

3. How do I get to Underbelly Festival?

More to be announced soon!

4. What precautions are you taking for COVID19?

Underbelly is committed to maintaining a safe environment for all and takes the hygiene of and around its events very seriously.

We will be following the government guidelines to keep all our staff and visitors safe. 

We have designed our sites to allow visitors to socialise safely whilst maintaining physical distance from others.

For Your Safety

  • Distance: Follow markers in queues and observe 1m plus when moving around the event site
  • Wash your hands: Regularly use the hand sanitising stations throughout the site
  • Sit with your household: Please only site with your own household support bubble when using picnic benches 
  • If you’re feeling unwell, please do not enter the site. Stay safe and stay home.

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

Comprehensive Risk Assessments have been undertaken and control measures will include, but are not limited to, the following:

  • Training of all staff in our Covid-19 safety measures and their responsibilities in implementing them
  • PPE for all staff
  • Hand sanitiser throughout the site for staff and customers, with touch free dispensers at entrances and toilets
  • Managed queuing with clear signage and markers to delineate waiting positions and distances (2m apart)
  • Upon entry customers are asked to provide details via text for NHS Test and Trace purposes
  • Where practical, food concessions & bars may be fitted with Perspex partitions and service windows
  • All food concessions and bars will be cashless
  • Disposable cutlery, plates and cups will be used by all food concessions and bars (using compostable or recyclable materials)
  • Condiments will be applied by staff before serving food – there will not be any areas for customers to help themselves to accompanying items
  • Increased cleaning and sanitation of all areas, including tables and seating areas and toilets between use 

5. What is NHS Test & Trace Policy at Underbelly Festival?

More information regarding this will be released closer to when our festival opening. 

Everything will be in line with the government advice. 

6. Are dogs allowed at Underbelly Festival?

Dogs are allowed on the grass area of Underbelly Festival. They must be kept on a lead at all times and are not permitted inside the Spiegeltent.

7. How can I locate my lost property?

For all lost property queries, please email lostproperty@underbelly.co.uk

8. Is there a cloakroom?

Unfortunately we do not currently provide a cloakroom service. 

9. What toilet facilities are at Underbelly Festival?

Female, male and gender neutral toilet facilities are located within the Underbelly Festival site. There is an accessible toilet located within this toilet compound.

10. Is there disabled parking?

Please check back soon

11. Is there parking available?

Please check back soon

12. How accessible are the sites for people with mobility issues?

Please check back soon

13. Are there age restrictions for accessing the site?

Whilst the site is suitable for children of all ages, we would recommended that children are accompanied at all times by a responsible adult of 18 years or over. 

14. Can I bring my own food and drink into Underbelly Festival?

Only food and drink purchased at Underbelly Festival may be eaten on the premises, with the exception of baby food. No glass may be brought onto the site.

15. What bag can I bring with me?

Bags may be searched, The Event Organiser reserves the right to search clothing for security reasons. 

16. Sustainability policy

Visitors are strongly encouraged to travel on foot, bike or by public transport.

Underbelly will provide suitable facilities for visitors, traders and operators to recycle their waste and all site waste will be sorted off site to divide out recyclable and non-recyclable materials. Power, lighting and water usage is minimised wherever possible.

Traders and operators will be encouraged to procure products from sustainable sources where possible and the vast majority of the Underbelly infrastructure is permanent or is re-used year after year.

Underbelly uses local staff and crew where possible and encourages traders and operators to do the same. 

17. Photography and filming

Photography and filming on site is only allowed for personal use. If you have any commercial or editorial photography or filming requests, please contact our press office to request accreditation in advance of arriving at: gregor@borkowski.co.uk 

All amateur photographer groups must also request photography accreditation in advance of arriving on site. We thank you for your co-operation.

18. Comments and feedback

We're interested to hear your feedback - if there's anything that isn't covered in the above, you can contact us.


Ticket Enquiries

0333 344 4167


Press Enquiries

For London press enquiries please contact Gregor Cubie at Borkowski on 0203 176 2704 or gregor@borkowski.co.uk


Office Enquiries

Underbelly Ltd

4th Floor, 36-38 Hatton Garden

London

EC1N 8EB

Tel: 0207 307 8480

Fax: 020 7307 8481

enquiries@underbelly.co.uk