Frequently Asked Questions
1. Do I have to pay to get in?
All shows at Underbelly Festival are ticketed. Certain productions get fully booked during peak times, so we recommend that you book in advance on the website where possible. It's free to enter the Underbelly Festival site, however, so you can sit and enjoy a drink in the sunshine at your leisure!
2. Is there a cloakroom?
Unfortunately we do not currently provide a cloakroom service.
3. What time is Underbelly Festival open from?
Underbelly Festival opens at 12pm on weekdays, 11am at weekends, and closes at 11pm Sunday - Wednesday and midnight Thursday - Saturday, with last orders being called 20 mins prior to closing. Please note that closing times may be earlier dependant on weather.
4. How do I get to Underbelly Festival?
Underbelly Festival is located on the Southbank, between Southbank Centre, Jubilee Gardens and the London Eye, just off Belvedere Road. The nearest tube stations are Waterloo and Embankment.
The pier is located within two minutes’ walk of Underbelly Festival www.thamesclippers.com
5. How can I locate my lost property?
For all lost property queries, please email firstname.lastname@example.org
6. What are the box office opening times?
Until the Festival opens in April, tickets can be booked over the phone on 03333 444 167 between 10am and 5pm, Monday - Friday.
Once the festival opens in April, the box office is open from 12pm on weekdays and 11am on weekends. It closes at 8pm or 15 minutes after the day’s last show, whichever is later.
7. How do I purchase a ticket?
We recommend that you buy tickets in advance from the Underbelly Festival website, subject to availability and booking fees. For times and prices go to our What's On page. You can also call our booking line on 03333 444 167.
8. Can I buy a ticket on the day at the box office?
Yes, you can buy a ticket on the day. However, we would strongly recommend that you buy your tickets online, in order to avoid long queues.
9. Can I exchange my tickets?
Tickets are non-exchangeable, non-transferrable and non-refundable.
10. How do I get my tickets?
When booking online, you can collect your tickets from the box office on the day of the performance.
If you have an e-ticket, you can go straight to the doors where the show is taking place.
For certain advance bookings, tickets can also be sent by first class post at your own risk.
11. What should I do if I haven't received my tickets?
If you have booked tickets through the official Underbelly Festival website but have not received or cannot print your ticket confirmation, please see a member of the box office team upon arrival where they can assist you further, or call the box office on 0333 344 167. Please allow extra time for assistance at the box office as queues are likely. If you bought your tickets from another outlet, please contact them directly.
12. What if there is a problem with my ticket?
If you purchased your ticket from the Underbelly Festival website please contact email@example.com
If you bought your ticket from another ticket agent, please contact them directly. Remember, you must bring your ticket with you in order to gain admission to your show.
Please note: all tickets are non-exchangeable, non-transferrable and non-refundable.
13. Are there discounts for group bookings?
Yes. A 10% group discount is available on bookings of 10 or more tickets. You can make your group booking over the phone by calling our box office on 03333 444 167.
Please note: all tickets are non-exchangeable, non-transferrable and non-refundable.
14. What do you class as a concession?
We offer concessionary tickets for students, over 60s, under 16s, registered disabled, and registered unemployed. You will need to bring proof of eligibility with you when you collect your tickets.
15. What age do you class as a child?
Under 16. Please note that for most performances children under 2 do not require a ticket as long as they can remain on your lap for the entire performance, please check show warnings for specific show rules as some shows aimed at younger children have different ticket requirements for babies.
16. What are the different ticket types?
Not all ticket types are availabe for all shows but some differnt ticket types you may see include:
Sirloin seats: For an extra £5 upgrade fee, Sirloin seats get you priority admission to the venue and a guaranteed seat in the centre section. We'll hold these seats up to 10 mins before the show to save you queuing for the best seats in the house.
Posh seats: The best seats in the house, the first couple of rows in front of the stage. We will hold these seats up to 10 minutes before the performance starts.
A private booth: Treat yourself to a private booth for you and your friends! Each booth seats up to 8 people comfortably. (One ticket equals one booth, no matter how many people will be sitting in it.)
Booth seats: An individual seat in one of our booths (you may be sharing with up to 7 other people).
Cheap seats: Not availabe on all shows, may only be released on the day of a performance. Seating on stools right at the back of the venue.
17. Are there age restrictions for accessing the site?
Whilst the site is suitable for children of all ages, we would suggest that children are accompanied at all times by a person of 18 years or over. After 9pm, no person under the age of 16 will be allowed in unless accompanied by a person of 18 years or over. Please also note that most shows have age recommendations or restrictions - see show pages for more details.
18. What’s the difference between age restriction and age recommendations?
Most shows will have an age recommendation decided by the show, as a guide. Some shows have a restriction instead, this means that if you are below the restricted age, you will not be allowed to attend the show.
19. What facilities do you have for babies?
There are no changing facilities at Underbelly Festival. Buggies cannot be taken into The Spiegeltent or The Belly and can be left with front of house staff, but at the owner's own risk.
20. What do you offer to groups and schools?
A 10% group discount is available to groups of 10 people or more. You can make your group booking over the phone on 0333 344 4167.
We do strongly advise all groups carry out their own Risk Assessment prior to their visit.
21. Is there disabled parking?
There are disabled parking bays in the car park at the rear of the festival site, and in the nearby National Theatre car park.
22. What about toilet facilities?
We have an accessible toilet available on our site.
23. Is there parking available?
There is a car park at the rear of the festival site, and nearby at the National Theatre.
24. Sustainability policy
Visitors are strongly encouraged to travel on foot, bike or by public transport.
Underbelly will provide suitable facilities for visitors, traders and operators to recycle their waste and all site waste will be sorted off site to divide out recyclable and non-recyclable materials. Power, lighting and water usage is minimised wherever possible.
Traders and operators will be encouraged to procure products from sustainable sources where possible and the vast majority of the Underbelly infrastructure is permanent or is re-used year after year.
Underbelly uses local staff and crew where possible and encourages traders and operators to do the same.
25. Photography and filming
Photography and filming on site is only allowed for personal use. If you have any commercial or editorial photography or filming requests, please contact our press office to request accreditation in advance of arriving at: firstname.lastname@example.org
All amateur photographer groups must also request photography accreditation in advance of arriving on site. We thank you for your co-operation.
26. Can I reserve an area in the bar for my birthday, work do or event?
For bar reservations please email: email@example.com
27. Where are the shows held?
The shows are held in either the Spiegeltent or the Belly. Please check your confirmation to see where the show you are going to is being held. If you are still unsure, please ask a member of staff.
28. What access facilities do you provide?
All information about access at the Underbelly Festival can be found on our access page.
29. Comments and feedback
We're interested to hear your feedback - if there's anything that isn't covered in the above, you can contact us.
0333 344 4167
For London press enquiries please contact Gregor Cubie at Borkowski on 0203 176 2704 or firstname.lastname@example.org
4th Floor, 36-38 Hatton Garden
Tel: 0207 307 8480
Fax: 020 7307 8481