Frequently Asked Questions

1. Do I have to pay or book to get in?

It's free to enter all StreetEat sites, so you can sit and enjoy a drink and some delicious street food in the sunshine at your leisure!

You do not need to book a table or time slot to enter.  

2. What are StreetEat's opening times?

StreetEat on the South Bank opens at 12pm and closes at 9pm 7 days of the week. 24 July - 10 October 2020

StreetEat Wimbledon Park opens at 12pm and closes at 8pm Tuesday to Friday and opens at 11am and closes at 8pm Saturday and Sunday. Closed on Mondays. 31 July - 23 August 2020

StreetEat Victoria Park opens at 12pm and closes at 7.30pm Tuesday to Friday and opens at 11am and closes 7.30pm Saturday and Sunday. Closed on Mondays with the exception of the first Tuesday 11 when it will be closed and Monday 31 when it will be open. 7 - 31 August 2020.

Last orders at all locations will be called 20 minutes prior to closing. 

Please note, opening and closing times may change, and may be affected by weather conditions.

3. How do I get to StreetEat?

StreetEat on the South Bank is located on the Southbank, beside the TV studios. The nearest tube stations are Waterloo and Embankment.

StreetEat Wimbledon Park is located in the middle of Wimbledon Park next to the Water Sports and Outdoors Club. The nearest tube stations are Wimbledon Park and Southfields.

StreetEat Victoria Park is located on the Lido Fields next to Grove Road. The nearest tube stations are Mile End and Bethnal Green, the nearest overground station is Cambridge Heath.

4. What precautions are you taking for COVID19?

Underbelly is committed to maintaining a safe environment for all and takes the hygiene of and around its events very seriously.

We have designed our sites to allow visitors to socialise safely whilst maintaining physical distance from others.

For Your Safety

  • Distance: Follow markers in queues and observe 1m plus when moving around the event site
  • Wash your hands: Regularly use the hand sanitising stations throughout the site
  • Sit with your household: Please only site with your own household support bubble when using picnic benches 
  • If you’re feeling unwell, please do not enter the site. Stay safe and stay home.

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

 

Comprehensive Risk Assessments have been undertaken and control measures will include, but are not limited to, the following:

  • Training of all staff in our Covid-19 safety measures and their responsibilities in implementing them
  • PPE for all staff
  • Hand sanitiser throughout the site for staff and customers, with touch free dispensers at entrances and toilets
  • Managed queuing with clear signage and markers to delineate waiting positions and distances (2m apart)
  • Upon entry customers are asked to provide details via text for NHS Test and Trace purposes
  • Where practical, food concessions & bars may be fitted with Perspex partitions and service windows
  • All food concessions and bars will be cashless
  • Disposable cutlery, plates and cups will be used by all food concessions and bars (using compostable or recyclable materials)
  • Condiments will be applied by staff before serving food – there will not be any areas for customers to help themselves to accompanying items
  • Increased cleaning and sanitation of all areas, including tables and seating areas and toilets between use 

5. What is NHS Test & Trace Policy at StreetEat?

NHS Test & Trace will be carried out at all StreetEat sites. Underbelly are using a service called FireText. You can either text your name directly to the phone number provided at each StreetEat site, or use the unique QR code which will generate a pre populated text message for you to add your name to. 

 

In line with Government guidance, we ask that customers provide their contact details to support NHS Test and Trace. This information will only be used where necessary to help stop the spread of COVID-19 and will not be shared with anyone else or used for any other purpose.  Provision of this information is voluntary.

 

Records will be kept for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. 

 

We are asking customers to provide their name and a contact phone number.

If there is more than one person in a group, then just the ‘lead member’ needs to provide their details.

 

For more information visit: https://www.gov.uk/guidance/maintaining-records-of-staff-customers-and-visitors-to-support-nhs-test-and-trace

6. Are dogs allowed at StreetEat?

StreetEat on the South Bank and Wimbledon Park: Dogs are allowed as long as they are kept on a lead at all times.

StreetEat Victoria Park: Animals are nor permitted into StreetEat Victoria Park, except assistance dogs which must be kept on a lead at all times.

7. How can I locate my lost property?

For all lost property queries, please email lostproperty@underbelly.co.uk

8. Is there a cloakroom?

Unfortunately we do not currently provide a cloakroom service. 

9. What toilet facilities are at StreetEat?

StreetEat on the South Bank: Female and make toilets are located at Gabriel’s Wharf between the Bernie Spain Gardens and Upper Ground access points. There is step-free access to both sets of toilets. A radar key is required.

StreetEat Wimbledon Park: Female and male toilet facilities are are located inside the Athletics Club adjacent to the event site.

StreetEat Victoria Park: Temporary event toilets are located within the StreetEat Victoria Park site. There is an accessible toilet located within this toilet compound.

10. Is there disabled parking?

StreetEat on the Southbank: There are disabled parking bays in the car park at the rear of the festival site, and in the nearby National Theatre car park and clearly signed / marked Blue Badge parking bays are available on Upper Ground. 

StreetEat Victoria Park: Blue badge holders have access to Lido car park (eastern side), Gore Road Gate entrance (west side) and blue badge vehicles are permitted to drive and park on main carriages.

11. Is there parking available?

StreetEat on the South Bank: Public parking is available at National Theatre. Cornwall Road, Doon Street, Waterloo

StreetEat Victoria Park: There is no general parking available with only blue badge holder parking the Lido Car Park. Consider cycling to StreetEat Victoria Park - a bike rack will be installed at the event site, but the event organisers do not take responsibility for property left here. Bikes are not permitted within the event site.

You shouldn’t travel with someone outside of your household unless you can practice social distancing - for example by cycling or walking.

12. How accessible are the sites for people with mobility issues?

StreetEat on the South Bank: The site is at street level and therefore fully accessible to those who require step-free access.

StreetEat Wimbledon Park: The site is at street level so accessible to those who require step-free access. Hard surface paths surround the event site, but StreetEat Wimbledon Park is on grass so some wheelchair users may find the grass surface difficult if wet.

StreetEat Victoria Park: The site is at street level so accessible to those who require step-free access. There are hard surface paths on two sides of the event site, but StreetEat Victoria Park is on grass so some wheelchair users may find the grass surface difficult if wet.

13. Are there age restrictions for accessing the site?

Whilst the site is suitable for children of all ages, we would recommended that children are accompanied at all times by a responsible adult of 18 years or over. 

StreetEat Victoria Park: Children under the age of 14 must be accompanied by an adult

14. Can I bring my own food and drink into StreetEat?

Only food and drink purchased at StreetEat may be eaten on the premises, with the exception of baby food. No glass may be brought onto any StreetEat sites.

15. What bag can I bring with me?

StreetEat Victoria Park: No large bags permitted (must be smaller than 40cm x 30cm x 20cm). Bags may be searched, The Event Organiser reserves the right to search clothing for security reasons. 

16. Sustainability policy

Visitors are strongly encouraged to travel on foot, bike or by public transport.

Underbelly will provide suitable facilities for visitors, traders and operators to recycle their waste and all site waste will be sorted off site to divide out recyclable and non-recyclable materials. Power, lighting and water usage is minimised wherever possible.

Traders and operators will be encouraged to procure products from sustainable sources where possible and the vast majority of the Underbelly infrastructure is permanent or is re-used year after year.

Underbelly uses local staff and crew where possible and encourages traders and operators to do the same. 

17. Photography and filming

Photography and filming on site is only allowed for personal use. If you have any commercial or editorial photography or filming requests, please contact our press office to request accreditation in advance of arriving at: press@underbelly.co.uk

All amateur photographer groups must also request photography accreditation in advance of arriving on site. We thank you for your co-operation.

18. Comments and feedback

We're interested to hear your feedback - if there's anything that isn't covered in the above, you can contact us.


Ticket Enquiries

0333 344 4167


Press Enquiries

For London press enquiries please contact Gregor Cubie at Borkowski on 0203 176 2704 or gregor@borkowski.co.uk


Office Enquiries

Underbelly Ltd

4th Floor, 36-38 Hatton Garden

London

EC1N 8EB

Tel: 0207 307 8480

Fax: 020 7307 8481

enquiries@underbelly.co.uk